While interactive whiteboards are becoming increasingly popular all across the UK – and the trend is catching up in the States too – many people still aren’t quite sure what these products exactly are. A proper training session will definitely help people to understand the importance and usage of the IWBs. Moreover is it feasible to make interactive whiteboard a feasible option in teaching methods. Interactive whiteboard has lots more to understand and be aware of which is behind the scenes.Interactive technology makes use of the several types of sensing technology to track interaction on the screen surface, i.e. resistive, electromagnetic, infrared, optical, laser, ultra sonic and camera based or optical.• Resistive – resistive touch screens are composed of two flexible sheets which coated with a resistive material and separated by micro thin air gap. When contacted, two sheets are pressed together and precise location of touch is identified. This technology is effective with finger, pointing device, a stylus.• Electromagnetic – this whiteboard features an array of wires embedded behind the board surface which interacts with a coil in the stylus tip to determine the coordinates.• Capacitive – just like the electromagnetic type, the capacitive works with an array of wires behind the board.• Optical – this technology comprised of laser light curtain, camera pen, Wii remote board and infrared light curtain.Interactive whiteboards have issues similar to regular whiteboard. Use of regular dry erase markers can create problems on whiteboard surfaces. Punctures and dents and other damage to surface are a risk.
Better communication skills; not a term usually associated with technology types. Perhaps you’ve heard the story about the man who asked the engineer what time it was, and the engineer told him how to build a watch?Exaggeration?
Perhaps, but there is many a true story about firms meeting with clients, and the client asks the IT guy if the system will work. The IT guy’s response goes something like this: “It certainly should. We did all our design reviews, held code walk thrus, tested it in system test, user acceptance test, load test. Yeah, we’re feeling pretty good at this point.”
The right answer, of course, is “yes, we guarantee it”.To be fair, it’s not easy for tech pros these days. Many of their business counterparts are relatively tech savvy. They don’t know if the VP of Marketing that they are talking to has detailed knowledge of web technology, or if they don’t know their browser from their Bowzer (that’s for you Sha Na Na fans).Tips for Tech Pros
Technology professionals who don’t want to be treated like mushrooms, who want direct involvement with clients and the chance to participate in decision making, need to develop better communication skills. It’s not too hard if they focus on four key behaviors:
Adapt to your audience. Figure out where they start from on the technical knowledge scale. You don’t want to lose them, and you don’t want to talk down to them. If you’re not sure, ask. They’ll usually give you a straight answer.
Listen for intent. If the client wants a high availability customer database solution, and the customer billing info is on a separate database, then they probably need high availability for that other database as well.
Be tolerant and value differences. It’s OK if the lawyer can’t turn on his laptop. You probably don’t want to be his opposing counsel in front of a judge.
Don’t try to impress. The tech knowledgeable members of the audience won’t be, and the tech averse already are.
Managers and Leaders
You stand to gain credibility with clients and partners when you can bring your tech pros along to answer questions and gain a stronger understanding of the business. Of course you can suffer if they commit crimes of miscommunication. Here’s what you need to do:
Decide which members of your staff just don’t have business communication in their DNA. Be honest with those people, and define their roles accordingly. You don’t have to keep them in the dark like mushrooms, just make sure you know who’s around before you let them into the daylight.
Highlight the strong communicators in your technology teams. Give them access to clients and other business leaders. Make it clear that they are demonstrating role model behavior.
Invite business experts (internal, external, client) to share their knowledge and feedback with your technical teams. You’ll get a better sense of who “get’s it”, and your staff will appreciate your efforts on their behalf.
Take every opportunity to reinforce for technology professionals the reasons why they are asked to do what they do. Help them keep perspective. Encourage questions, and provide individual feedback about more than their technical skills.